All Systems Operational

APIs Operational
authorization server Operational
advanced diagnostics API v1 Operational
advanced settings API v1 Operational
consumption API v1 Operational
energy management API v1 Operational
history API v1 Operational
notification push Operational
notifications API v1 Operational
schedules API v2 Operational
settings API v1 Operational
settings API v2 Operational
states API v2 Operational
systems API v2 Operational
system registration API v1 Operational
trouble code information API v1 Operational
end-customer consent portal Operational
developer portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 12, 2026

No incidents reported today.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Completed - The scheduled maintenance has been completed.
Apr 9, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:30 CEST
Scheduled - A network migration of our service provider could cause temporary disruption in the marked as affected APIs for eRELAX/vSmart/MiGo connected appliances
Mar 26, 08:43 CET
Apr 8, 2026

No incidents reported.

Apr 7, 2026
Completed - The scheduled maintenance has been completed.
Apr 7, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 10:30 CEST
Scheduled - A network migration of our service provider could cause temporary disruption in the marked as affected APIs for eRELAX/vSmart/MiGo connected appliances
Mar 26, 08:42 CET
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Resolved - This incident has been resolved.
Apr 1, 11:09 CEST
Monitoring - Issue was due to a disruption in an Integration with our service partner. This has been fixed and data has been reprocessed. Services are fully operational again.
Mar 25, 16:31 CET
Investigating - Since 11:09 CEST there is an incident in processing of incoming data for eRELAX/vSmart/MiGo connected HVAC systems.
This results in outdated data in the APIs and impacts write operations to the systems.

Mar 25, 12:18 CET
Resolved - This incident has been resolved.
Apr 1, 11:08 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 08:55 CEST
Identified - The issue has been identified and a fix is being implemented.
Mar 30, 16:51 CEST
Mar 31, 2026
Completed - The scheduled maintenance has been completed.
Mar 31, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 10:30 CEST
Scheduled - A network migration of our service provider could cause temporary disruption in the marked as affected APIs for eRELAX/vSmart/MiGo connected appliances
Mar 26, 08:41 CET
Mar 30, 2026
Completed - The scheduled maintenance has been completed.
Mar 30, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 10:30 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 26, 08:40 CET
Mar 29, 2026

No incidents reported.